Universe Technology meets the BS EN ISO 9001:2000 quality standard within the scope of “specialist recruitment services” and is assessed by and registered with an accredited external certifying body (certificate GB2002629 registrar CQS accreditation no. 0044/1).

ISO 9001:2000 is one of the ISO 9000 family of standards – one of the best known ever ISO standards – and is issued by the International Organization for Standardization (www.iso.org).

In brief, Universe Technology meets the standard by:

• operating a suitable Quality Management System specific to specialist recruitment services
• having a defined Quality Policy and Quality Objectives
• ensuring that client quality needs and expectations are determined and fulfilled with the aim of achieving client satisfaction
• communicating throughout the organisation the importance of meeting client needs and all relevant statutory and regulatory requirements
• enhancing client satisfaction
• continually monitoring, measuring and improving the effectiveness of its Quality Management System.

Universe Technology defines the structure of its Quality Management System in its Quality Procedures Manual. The company conducts regular internal audits and is audited annually by its registrar in order to monitor, measure and improve the effectiveness of its Quality Management System and maintain its certified status.

Customer feedback is a key part of maintaining the standard, so please comment on your experience by mailing: feedback@utechnology.com

Questions relating to the quality standard or its registration, or any other quality matters, may be directed to the Quality Manager: quality@utechnology.com