: Microsoft Analyst
The role is for an MS Analyst to provide support of a number of client applications. The role will be based on site in Lincolnshire for 3 to 6 months and then transferring to the Sale office.
Essential: ASP Classic/VB Script, VB 6, ASP.NET/VB Optional: MS Access, Developing DTS/SSIS packages Crystal Reports Business Objects Reports SMTP Designing Oracle Forms
Mandatory: Experienced 2nd/3rd level support analyst, Client-facing experience , Excellent communication and written skills , Analytical approach to investigations/problem solving, Organised & methodical Desirable: , Incident Management skills , ITIL
Key responsibilities / activities will include: To undertake incident analysis on calls assigned, liaising with third parties where required and to monitor and track those calls through to completion, within SLA. To manage and build maintenance releases from source code. To be fully aware of the Services Delivery, to the FE service offer, ensuring the SLA and contractual obligations are met and exceeded. To undertake root cause analysis on problems and suggest actions and improvements to prevent similar incidents occurring. To establish effective communications within the support team, other account teams and third parties. To maintain technical documentation as appropriate to agreed standards. Adherence to agreed process and quality standards (notably AMWAY2 and Quality Gate) The individual will be working in a team of approximately 8 individuals. The role must be performed at Lincolnshire and / or the Sale office.
You will be SC Cleared for this role, or willing to go through security checks