"They (SAP) did a much better job than we've ever seen before," said AMR Research vice president Jim Shepherd, who conducted the research. Shepherd estimates about 9,500 customers have upgraded to the latest version. SAP has made a lot of improvements to the SAP financial systems, adding a new general ledger that provides for much better reporting, and a financial supply chain capability. It's also added expense and travel management. In turn, SAP has significantly improved the usability and look and feel of the product and added a lot of embedded BI and analytics – which is very appealing for customers.